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Payments

Payment Methods

Solace Beauty Store offers the following payment methods for purchases made through the online store:

MB WAY (A2A)

The customer can pay their order via the MB WAY payment system (mobile app). To do so and when placing the order, this payment method must be selected. Once the app is accessed, the mobile phone number to which the application is linked shall be inserted, after which the steps to confirm the purchase must be followed.

Remark: In the event the number entered does not correspond to a payment number registered in that application, the following message will be displayed: "Não foi possível validar o seu pagamento. Recebemos a seguinte mensagem: Inexisting MB WAY alias", which means: Your payment could not be validated. We have received the following message: Inexisting MB WAY alias.

As indicated in the Application, payment must be made within five minutes, otherwise the order will be cancelled. If the payment is successfully completed by 2:00 pm on a working day, the order is expected to be shipped on that same day. Orders paid after that time will likely be shipped on the next business day.

Warning: The shipping times indicated will be met under normal conditions of order processing, so exceptions are made for exceptional increases in the volume of orders that may occur during holiday periods or during promotional campaigns, as well as other eventualities that prevent the regular delivery service.

Debit or Credit card

The customer can make the payment using a credit card and so benefiting from the liquidity and payment conditions offered by their bank. The use of this payment methods presupposes, at least until the moment of the purchase, the indication of the 16 digits, as well as of the three digits of the safety code (CCV) of the card, of the respective expiration date and of the name of its holder, which shall correspond to the name of the account holder or to the name of one of their household members. Whenever such requirements shall not be met, the customer may be required to provide additional clarification in order to comply with fraud detection and safety control procedures. Should this happen, the order will not be processed until clarification on the payment method data is provided.

Is it safe to make an online payment using my credit card?

All transactions on our website are secure.

Solace Beauty Store uses a sophisticated fraud detection and prevention mechanism. Through this solution, it is possible to verify the authenticity of payments made online, simultaneously ensuring the integrity and security of the customer's data as well as their identification. This security is enabled by Secure Sockets Layer (SSL) technology, which encrypts communications between customer's software and our server so that communications cannot be intercepted. Therefore, Solace Beauty Store reserves the right to refuse the payment of an order if the transaction is found to be unlawful. Any and all activities deemed illegal will be immediately reported to the competent authorities.

3D Secure

3D Secure is a communication protocol designed to improve the security of online payments and to enable the authentication of the credit card user by the credit card issuing bank. Following a payment to an online store, a process is triggered to verify if the card used is valid. Should the credit card be considered valid, the security systems associated with the 3D Secure protocol verify the customer's identity, resorting to the credit card issuing bank in real time, which, in turn, validates the customer's identity and reports confirmation that the card used is legitimate. Such control is intended to protect credit card holders by reducing the likelihood of fraudulent use of their cards, ensuring greater effectiveness of the transaction. This protocol is used by Visa, under the name "Verified By Visa" and by Mastercard, under the name "Secure Code".

How is the credit card payment processed?

After selecting the credit card payment option and clicking "Buy" on the last stage of the purchase process, the customer will be redirected to the webpage of the entity that ensures the payment transaction. On the said webpage, the required details of the credit card shall be entered, including the credit card number, the expiration date and the respective security code. In that sequence, the customer should click the "I validate my payment" button.

If payment is declined, in the shopping cart window a message will be sent to the customer, indicating the verified error. In such event, a new payment attempt is recommended; if the problem persists, contact with the respective bank or the credit card issuing entity for further information is recommended. -

Once paid, the amount will be debited from the customer's credit card account. If, for any reason, there should be the need to cancel the order, in whole or in part, the amount will be refunded within five working days. Predictably, the transaction will be reflected in the customer's card statement after three business days from the date it was made.

Remark: Payments are always made in Euros, even when prices are displayed in other currencies. Some banking entities may charge exchange rates. Solace Beauty Store is totally unaware of this fact and therefore takes no responsibility for it.

Depending on the country, Solace Beauty Store may offer other payment methods, the description of which will be made available, on demand, by the Customer Service Department:

  • ATM
  • Paypal
  • SEPA Bank Transfers
  • Instant Wire Transfers
  • Deferred / Payment in instalments

Remark: Due to the current economic conjuncture and the recent international constraints, not all payment methods may be available at the same time. For this reason, the identification and the conditions of use of each payment method available at any given time are published in the last step of the order procedure, immediately prior to its confirmation. Such conditions will, as such, only be valid for the respective purchase, considering, for this purpose and whenever applicable, the validity period of the same.

Remark: The estimated delivery times may change according to the day on which the orders are placed whenever frozen products are ordered and the following day is not a working day.